Repair Policy

To claim for a Repair, please check if the purchased Product(s) fall under the warranty as per the Warranty Policy. If the Product(s) is under warranty, then you can claim for Product(s) Repair based on the following conditions:

  • Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
  • reserves the right to compensate the claim in terms of coupon instead of repairing the Product(s) as and when it deems fit.
  • can facilitate warranty service between you and the manufacturer for retail Product(s), but will not cover any expenses incurred for warranty service.
  • is limited to the service level offered by the manufacturer/vendor or supplier, please read your product warranty information carefully before contacting us.

Repair Process

If the Product(s) is qualified for the Repair, then please follow the below process to claim for a Repair:

  • Raise a Request: Use this guide to raise a Request and save Request Number for future reference.
  • Review: Our support team will review the case and approve it, if qualified.
  • You can file multiple refund request for different products received under one order, however, pickup charge may applicable on all subsequent requests filed after the first one.
  • Pickup Process: Once the complaint is approved, the product pickup process will start.
    • A).  Within Kathmandu Valley: The Product(s) will be picked up by our delivery team for Valley customers.
      • i. There will be no pickup charges if Return claim has been raised within 2 days (48 hours) from the time of delivery.
      • ii. Pickup charges may applicable if the Return claim is made after 3 days (72 hours) from the time of delivery, then product will be repaired as Repair Policy.
      • iii. Pickup request if cancelled for any reason can be rescheduled on request without any additional charges, however, if 2nd pick up request is cancelled, claim ticket will be auto closed.
    • B). Outside Kathmandu Valley: Customer will have to return the Product(s) at his/her own expense to DEVSTOR’s Service Center at Naxal, Bhagawati Bahal, Kathmandu – 44600, Nepal. Shipping charges and customs & taxes (if any) will need to be paid by the customer and tracking number needs to be updated on the claim request within 24 hrs from the date of refund request creation.All shipments need to be delivered to our Service Center within 3 days from the date when the refund request is created. In the event, the item(s) is not received, the complaint ticket would need to be closed.
  • 5. Inspection Process: After receiving the Product(s), it is sent for inspection:
    • Approved: If the Product(s) is determined to be defective and it is covered by our warranty policy, customer will be informed and the Product(s) will be shipped out as soon as possible when it is ready. For any defective Product(s) you will have to wait an estimated 2~6 weeks until gets a replacement or repaired Product(s) back from the manufacturer/vendor or supplier.
    • Not Approved: • For products returned in damaged condition or without complete accessories or box – item(s) to be returned to the customer