Refund Policy

To claim for a Refund, please check if the purchased Product(s) fall under the warranty as per the Warranty Policy. If the Product(s) fall under warranty, then you can claim for Refund based on the following conditions:

  • Customer can claim for Refund for the purchased Product(s) within 2 days from the date of receiving the Product(s).
  • After the 2 days of the delivery, Product(s) may only be repaired as per the Repair policy.
  • Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
  • Amount of the Refund only covers the amount of Product(s) purchased.
  • Shipping and payment processing charges are non-refundable.
  • If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well.
  • Refunds will be made through the original mode of payment selected at the time of order generation.
  • reserves the right to compensate the claim in terms of Coupon as and when it deems fit.

Refund Process

If the Product(s) is qualified for the Refund, then please follow the below process to claim for a Refund:

  • Raise a Refund Request: Use this guide to raise a Request and save Request Number for future reference.
  • Review: Our support team will review the case and approve the Refund, if qualified.
  • You can file multiple refund request for different products received under one order, however, pickup charge may applicable on all subsequent requests filed after the first one.
  • Pickup Process: Once the refund request is approved, the product pickup process will start.
    • A). Within Kathmandu Valley: The Product(s) will be picked up by our delivery team for Valley customers.
      • i. There will be no pickup charges if Return claim has been raised within 2 days (48 hours) from the time of delivery.
      • ii. Pickup charges may applicable if the Return claim is made after 3 days (72 hours) from the time of delivery, then product will be repaired as Repair Policy.
      • iii. Pickup request if cancelled for any reason can be rescheduled on request without any additional charges, however, if 2nd pick up request is cancelled, claim ticket will be auto closed.
    • B). Outside Kathmandu Valley: Customer will have to return the Product(s) at his/her own expense to DEVSTOR’s Service Center at Naxal, Bhagawati Bahal, Kathmandu – 44600, Nepal. Shipping charges and customs & taxes (if any) will need to be paid by the customer and tracking number needs to be updated on the claim request within 24 hrs from the date of refund request creation.All shipments need to be delivered to our Service Center within 3 days from the date when the refund request is created. In the event, the item(s) is not received, the complaint ticket would need to be closed.
  • Inspection Process: After receiving the Product(s), it will be sent for inspection:
    • a. Approved: If the Product(s) is found faulty as per the policy then the Refund process will be initiated.
    • b. Not Approved: For products returned in damaged condition or without complete accessories or box – item(s) to be returned to the customer.