FAQ’s

Frequently Asked Questions

Sign In to your account from the top right corner on the website or click here!

After login, go to your profile icon at the top right corner of the website and click Track Your Order or click here!

NOTE: The standard delivery time of the order is 1 to 6 working days. If you find your order is still in processing stage even after 5 days of order confirmation, then please send an e-mail to support@devstor.com.

We do not make any confirmation call. All of our orders get auto-verified and we only send confirmation e-mail. However you can always check the status of your order via our tracking tool.

Once the order is placed, quantity cannot be changed. Instead, you can place another order. However, the availability and the price of the next order might vary.

We have a wide range of variety in every product category. You can use the search bar at the top of our website to find other similar products. Please note that the prices of other products may vary.

The standard delivery time of the order is 1 to 6 working days depending on your location.

You can check the status of your order here!

If you find your order status is still in processing stage even after 5 days of order confirmation, then please send us an e-mail at support@devstor.com.

Yes, we deliver to every location in Nepal.

Note: Delivery charge my applicable.

It depends on the selected payment method.

Scenario 1: Payment Method: Online (Eg, Fonepay / Credit Card)

Yes. You will need to show any government issued id by your respective country.

Scenario 2: Payment Method: Cash on Delivery (CoD)

No. You are not required to show any ID.

No you can not change the address of the delivery after placing the order.

Our delivery team only uses registered information in your profile (eg; name, address, phone number). So we strongly recommend you to update accurate information during placing the order to avoid any delay in the delivery process.

At DevStor.com we give equal priority to each order and we try to deliver all orders at the earliest.

Unfortunately, you may not be able to delay your order since most products have limited stocks at the given price and are subject to price change if not processed within a stipulated time.

Please follow the below steps to cancel your order:

Step 1: Sign In to your account from the top right corner on the website or click here!

Step 2: After login, go to your Dashboard at the top right corner of the website or click here!

Step 3: On Details page, click “Cancel” button.
 
Step 4: Your cancellation request has been placed and will be review soon.

Order can be cancelled because any of the following reasons:

Reason No1: Upon no response to calls from contact center or delivery representative.

Solution: You can place the order again with your updated phone number. Please note that the availability and price of the item might vary when you place the order again.
 
Reason No2: When online payment verification fails: A small percentage of online paid orders need additional verification for the gateway to validate payment. DevStor.com will send an email to your registered mailbox in case your order payment needs additional verification.
In case, the payment validation is not completed within 6 days or if the validation fails due to incorrect/incomplete documents your payment will be voided and sent back to the fonepay that you paid through.

Solution: You may contact your fonepay representative to follow up on the payment reversal & can place order again from the website. Please note that the availability and price of the item might vary when you place the order again.

DevStor offers various payment methods to help customers purchase items from our website.

Here is a list of all payment methods:

Online Payment:

  1. Pay by FonePay (Online) [Recommended]: You can make the payment online using eSewa or Khalti wallet. Please note that DevStor uses highly secure technology for online payment collection and it does not incur any payment processing charges.

Payment at the time of Delivery (For Kathmandu Valley Only):

  1. Cash on Delivery (CoD): You can pay cash to DevStor representative delivering your product.
  2. Pay by FonePay (on Delivery): You can use your any eSewa or Khalti Wallet at the time of delivery to make the payment.